I recently joined Koodo since Sugar Mobile is becoming defunct as a result of the Rogers and the CRTC booting them out. I purchased a plan and a Samsung A5 from Koodo. Later that day, I put in a porting request through the "Self-Serve" page to transfer my number from Sugar Mobile to Koodo. The number ported over to my phone. What happens is that I can text to some people but I can't receive texts back. I can call people but they can't call me back because it still goes to Sugar Mobile's service. The data works properly though.
I went to the Koodo Kiosk where I bought the phone and plan. The representative said that I would have to wait for several days since my number I ported over was considered a landline. However, it isn't a land line since I originally got the number from Telus before transferring it to Sugar Mobile.
A couple days later I received a text from Koodo saying my number is successfully ported but the results of the calling and texting are still the same. I hope Koodo can help me out with this :)