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Port Postpaid to Prepaid


Yesterday I requested to port a postpaid number to prepaid and the postpaid account was terminated immediately. However, the prepaid account is still the number assigned when I activated prepaid SIM. How long the porting process may take? Thanks.

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Userlevel 7
Badge +4
Hi Glen, It can take sometimes 2 or 3 days but usually it's done within the hour. Try restarting your phone (power it off and on again) that usually works if it hasn't completed properly.
Thanks Paul! I did restart the phone several times but same result. Is there anything I can do except waiting? Thanks.
Userlevel 7
Badge +4
Glen R wrote:

Thanks Paul! I did restart the phone several times but same result. Is there anything I can do ex...

AT this point I would contact Koodo and ask them what's up.  I recommend sending them a private message on facebook or Twitter
Userlevel 7
Badge +4
Unfortunately, there isn't...

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