I have changed my plan approximately one month ago at a Koodo store with a rep (in Victoria BC). For some reason this has not been reflected on my account and my old plan is still showing. I thought I had changed to a new plan which has more data per month and is around what I pay now (currently I have an old plan from about 2 years ago). I was told by the rep that by my new billing cycle this would switch over but it has not. I am pretty mad about this and currently on hold to try and resolve it. All I want is to talk to someone and have this changed. I have been a customer with Koodo for years and would like to stay but if this isn't fixed I will consider leaving to a competitor mobile company.