I received a text in late May with an offer to upgrade my plan to "$45 for 2GB of data with Unlimited Canada-wide minutes". I replied with the code and received a text back saying the change would be processed within 7 days. It was never processed on self-serve and never showed up on my next bill cycle. I tried texting again and got the same reply- still no change. I'm hoping if this is a glitch someone from Koodo can fix it manually. Anyone else experiencing similar issues?
Best answer by Julia Koodo
Hey there! We went ahead and switched the plan, all you gotta do now is power your phone off & on. The data will be prorated, so you'll have 1.3 GB left to use until your new cycle starts on July 15th when you'll get another batch of 2 GB. Let us know if you have questions or there's anything else we can help with