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Pin Number- can't remember old one


I need to change my pin number but cannot remember the old pin, so therefore cannot change it on mykoodo. I tried calling *611 but there is no option for changing my pin on there. Any help? Thanks.

4 replies

Userlevel 2
If you are the account owner, you can speak to a Customer Care agent and verify the account then you can change the pin. This is ONLY for account access though.
What is the number for Koodo customer service please.
Userlevel 7
Badge +4
Monica Choiniere wrote:

What is the number for Koodo customer service please.

Dial 1-866-99-KOODO (1-866-995-6636). You can ask your question here though and we would love to help out!
Userlevel 7
Badge +4
Monica Choiniere wrote:

What is the number for Koodo customer service please.

Hi Monica
You can dial *611 from your Koodo phone.
If you forgot your PIN, then you need to talk to CS.

If you have a question, then can you start a new post using this link,pls 🙂
https://community.koodomobile.com/koodo/topics/new

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