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picture message sending fail, what else can i do?


I've turned on data (+while in wifi), restarted my phone, and refreshed by taking out battery. they still won't send??

6 replies

Userlevel 2
Make sure your APN settings are correct. See: http://help.koodomobile.com/plans-add-ons-data-and-other-services/data-basics/how-do-i-setup-data-on-my-non-koodo-phone
quasarito wrote:

Make sure your APN settings are correct. See: http://help.koodomobile.com/plans-add-ons-data-...

Did it. Oddly still doesn't work
Userlevel 7
Do you have data blocked by Koodo?
No not that I'm aware, my bill is paid and I haven't gone over yet during my time w koodo
Userlevel 7
Badge +4
Eliza Peters wrote:

No not that I'm aware, my bill is paid and I haven't gone over yet during my time w koodo

No it wouldn't be because you didn't pay your bill that your data is blocked. You can have a data block put on your account when you first sign up so you can accidentally use data and get charged for it. In some cases the person who created your account might have accidentally checked the box to put a data block on your account. Can you go on the Internet at all with your data enabled and not over a wifi connection? If you can't then you may want to call customer service and see if a data block was accidentally put on your account.
Eliza Peters wrote:

No not that I'm aware, my bill is paid and I haven't gone over yet during my time w koodo

Ok I understand. Although my pictures went through about half an hour after I posted my response. I noticed the 4g icon had finally turned up too. Outright odd. Nevertheless it's working now

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