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photos in my Samsung Galaxy Grandprime turn to black - my entire 3 weeks of vacation!


I have a Samsung Galaxy Grandprime - I addede a 64Gig extra memory card.  I took it in my vacation (3-weeks) to Germany and Iceland.  I can take the picture and I can display it however, as soon as I take additional picture, the previous one turns Black.  The only option presented when displaying the black picture is Delete.  I am devastated.  All my pictures turned black.

6 replies

Userlevel 7
Have you restarted your device?
many times
Userlevel 7
Do you have an external card reader? Perhaps you can see if the card can be read by a computer You can also goto Photos.google.com There is a possibility the photos were backed into your Google account
Chad Burr wrote:

Do you have an external card reader? Perhaps you can see if the card can be read by a computer Y...

I also tried to see the photos on my laptop by 2 methods: 1) connecting via USB and pics in laptop are also black and 2) by "reading" the 64Gig card into a card reader. Same result.  Pics are all black.
Userlevel 7
Chad Burr wrote:

Do you have an external card reader? Perhaps you can see if the card can be read by a computer Y...

And you checked the link I posted? http://photos.google.com
Badge +4
Samsung's Smart Switch is another option where a backup of your phone, including photos stored on an SD card, can be created. Smart Switch will create a backup folder on your computer. When the backup completes, the location and contents of the backup folder can be viewed by clicking; More (from the Smart Switch intro screen) > Preferences > Details > View Backup folder. With the backup folder visible and to view photos stored in the SD card folder, look for and double-click on the Photo folder. Do the same to open the following folders: _External_ (refers to SD card storage) > DCIM > Camera. At this point, you should be able to see all the photos that are stored on the SD card. (Note: photos will remain on the SD card). Samsung Smart Switch http://www.samsung.com/ca/support/smartswitch/

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