Koodo Community

Phone upgrade

How long does it take for you to get an answer for your phone upgrade? My status has been "our reps are reviwiig your request" for 6 days now. And when I attempt to call koodo, I can't even speak to a Rep, I have to schedule a call back for tomorrow?! So Inconvenient.

3 replies

Did you make an online order and if so, what phone did you order?
I ordered a Samsung s8 online. 😁
Keshia Balbosa Puran wrote:

I ordered a Samsung s8 online. 😁

On that phones page it says it will take 3-5 weeks to process the order and then it will ship. They must be waiting for more stock.