Koodo Community
Question

Phone upgrade


How long does it take for you to get an answer for your phone upgrade? My status has been "our reps are reviwiig your request" for 6 days now. And when I attempt to call koodo, I can't even speak to a Rep, I have to schedule a call back for tomorrow?! So Inconvenient.

3 replies

Did you make an online order and if so, what phone did you order?
I ordered a Samsung s8 online. 😁
Keshia Balbosa Puran wrote:

I ordered a Samsung s8 online. 😁


On that phones page it says it will take 3-5 weeks to process the order and then it will ship. They must be waiting for more stock.

https://www.koodomobile.com/phones/samsung-galaxy-s8

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