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phone replacement plan


So when I got my Samsung note 4 I got it with a replacement plan which would give me a replacement of that same model and would like to know who I have to get in touch with to get it ordered as I need it ASAP. I've tried calling koodo but I keep getting automated messages which don't give me the information I'm looking for nor does it let me speak with a representative unless I provide information which when I do, it tells me that it's invalid.

2 replies

Userlevel 7
Badge +4
You can just keep pressing 0 to get a rep. That should get it sorted. Or use the email feature in self serve.
Userlevel 1
If you're looking for the eSecuritel number, it's 1-844-574-1839

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