Koodo Community

Phone randomly cuts during voice calls

  • 14 June 2019
  • 1 reply

I have recently gotten and new phone from Koodo and the voice has been cutting out during phonecalls. It seems to be fine for a second then goes full on silent both with what I hear and others ability to hear me.

I don't think its a microphone issue as whatsapp calls work fine. Moving into areas with better reception doesn't seem to help.

1 reply

Userlevel 7
Badge +4
Have you tried reinserting your sim card and restarting your phone? Are you able to put your sim in another phone to see if the problem follows? You could try going to koodo.com/chat to request a call back to speak with technical support if it persists to see if there's anything provider side.