Koodo Community

phone not charging

  • 9 January 2015
  • 2 replies

why is my phone not charging? alcatel one touch

2 replies

Userlevel 7
Badge +4
Things to do, shut it down and restart it then try charging it

Things to try:

Make sure the charger cable is properly inserted into both the phone and the wall adapter

Make sure the wall adapter is properly inserted into the outlet.

Make sure the outlet has power

Try another wall adapter or charger
Try another cable

WIth the cable inserted properly in the phone, wiggle it, just a little bit, I wanna see you wiggle it...oops I got off topic.

Does it appear to start charging when the cable is moved in a certain direction? Does it do that with every cable? If so the problem is the charging port.

If the problem does turn out to be the port you should know that Alcatel doesn't cover port damage as part off the warranty as it's considered physical damage. If your phone has a removable battery, you can buy an external battery charger and a couple of extra batteries from eBay.

Let me know what happens

~as it grooves! http://youtu.be/UT6h7Sfn4bc
Userlevel 2
or if nothings works as suggested by Chad take it to the Koodo Kiosk for repair.