I purchased a Nexus 4 from a Koodo store on 1st November on Medium Tab. After couple of days, I noticed that the phone was shutting down and restarting while I am in the middle of a call. This happened multiple times and so I went to the Koodo store on 8th November to exchange the phone. They took the phone and told that it will take 24 hours for the tab to be reset and only then they can give me a new phone. I went to the store today (10th November) and I was told that it will take 2 - 3 more days for the tab to be reset before I can get my new phone. I spoke to Koodo customer service and they could not help me either other than saying that I have to wait for few more days till the 'system' resets my tab. I find it annoying that it takes so long to just exchange a phone that too within 14 days of purchase. What kind of 'system' does Koodo have that they cannot exchange the phone immediately? Is Koodo going to reimburse me for the days that I am not having a phone?