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Phone delivered, cannot sign up for self serve


I bought a phone in the mail and would like to transfer over to my existing phone number. However to sign up for self serve it says I need a Koodo Phone number and I did not receive one in my package. Please advise what I can do? My shipping number is: HFO17290805 Thanks.

7 replies

Userlevel 7
Badge +4
Hey Lindsey - looks like the line is still pending activation. I've flagged this with the team. Should be taken care of shortly.

Once the phone is activated, you'll receive an email confirmation with your phone number and account details to set-up your self serve account and the phone should pick pick up a signal and begin working. If the phone doesn't kick in on it's own, you may need to reboot it.
Thanks!
Userlevel 7
Badge +4
Lindsey wrote:

Thanks!

Hey Lindsey - everything should be up and running now. Let us know if you have any questions or run into any issues.
Lindsey wrote:

Thanks!

Hi Rajan, I am logged into Self serve but I am now receiving an error code when I go to the "change Number" tab. I'd like to change over my existing phone number. Here's what I am receiving: 

Error 403--ForbiddenFrom RFC 2068 [i]Hypertext Transfer Protocol -- HTTP/1.1:10.4.4 403 ForbiddenThe server understood the request, but is refusing to fulfill it. Authorization will not help and the request SHOULD NOT be repeated. If the request method was not HEAD and the server wishes to make public why the request has not been fulfilled, it SHOULD describe the reason for the refusal in the entity. This status code is commonly used when the server does not wish to reveal exactly why the request has been refused, or when no other response is applicable.

Userlevel 6
Lindsey wrote:

Thanks!

Are you logged on to self-serve on your mobile phone or on a computer? The mobile version of self-serve would re-direct you to the desktop version of the number change option once you click on it. I had no issues on my smartphone browser. If you call in explaining your technical difficulty, they'll port your number and waive the $10 for doing it over the phone.
Userlevel 7
Badge +4
Lindsey wrote:

Thanks!

Hi Lindsey - I see that you were able to get this sorted out tonight. Let us know if there's anything else we can help you with. 
Userlevel 7
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