There is something weird about Koodo phones. I have a Samsung Galaxy SIIX and my wife has an Ace IIx. When we use our phones, a lot of the time, especially on long distance in Canada, I can't talk and listen at the same time. As soon as I start speaking, the earpiece thing goes dead and I can't hear anything the other person is saying until I stop talking. I believe that this is supposed to be something called full duplex, where I can talk and listen at the same time. We shouldn't have to say "over" each time I stop talking to let the other person know that they can talk. I mean, this is very high tech stuff, these phones. How can it be that they have this problem? It's even worse on my wife's phone. We think we may need to go back to a landline for long distances. Is there much chance of getting any technical support here? No, we'd probably have to go with one of the more expensive carriers for that.