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phone assistance is not working ? after a 2 hours waiti it hung on me


phone assistance is not working ? after a 2 hours waiti

7 replies

Userlevel 7
How can we help you Mathieu?
I want to check with an agent when is my data reset date and if needed increase my data limit. I tried for the last 2 days to contact the phone assistance without success. Normally the response is very good ...
Userlevel 7
Badge +4
Mathieu wrote:

I want to check with an agent when is my data reset date and if needed increase my data limit. I ...

You can check this yourself via self serve and look at your billing dates. As well you can look at your usage to see how much data you are using. You will most likely get charged $10 for the call if you do get through as this is something you can do yourself.
Userlevel 7
Badge +4
Mathieu wrote:

I want to check with an agent when is my data reset date and if needed increase my data limit. I ...

If you want to change your plan with a higher data limit, you can upgrade your plan on self serve as well
Mathieu wrote:

I want to check with an agent when is my data reset date and if needed increase my data limit. I ...

How can I get 20 Geoffrey data
Userlevel 7
Badge +4
Mathieu wrote:

I want to check with an agent when is my data reset date and if needed increase my data limit. I ...

I'm not sure I understand your question. Could you explain a little more what your question is?
Userlevel 7
Mathieu wrote:

I want to check with an agent when is my data reset date and if needed increase my data limit. I ...

Koodo doesn't have any plan that offers 20gb of data Lorie. Best you can do is find a plan that offers the most data and the lowest overage price .

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