I called Koodoo on behalf of my elderly aunt to discuss why her cell phone bill was too high and to see whether we could change back to old plan. My aunt and I I ended up escalating to Phillip, a supervisor. We were immensely impressed at the way he handled the call. Phillip treated us with upmost professionalism, was kind, understanding and clearly was willing to assist us. We felt he went above and beyond for us and we deeply appreciate his efforts. Thank you!