Koodo Community
Question

Payment issues


Ok so i payed my monthly bill and went through online banking but i forgot i switched my phone number. Will the payment still be made cause it says the payment went through on my transactions but koodo saying i still owe whats up with that

3 replies

Userlevel 7
Badge +4
Is your line you changed your number to on the same account still? If so it's fine. It takes a few business days to show up with payments via online banking. When did you pay?
Userlevel 5
Is your line you changed your number to on the same account still? If so it's fine. It takes a fe...@Myra, Goran is correct.  Payment is applied to the account  number, not the phone number.
Userlevel 7
Badge +4
What do you mean by you forgot to switch your phone number?

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