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password problem - needed to use the phone


my phone is in airplane mode as I am in the England. I tried to unlock my phone and it asked for a password. I put one in but it didn't accept it. I shut it off and when I turned it back on it says enter password and it isn't the one I put in. What do I do?

4 replies

Userlevel 7
Badge +4
”I tried to unlock my phone...”
How did you get a unlock code? From Koodo or 3rd company?

Or did it ask for "Puk code"?
If so, you have to call Koodo to get it.

Badge +4
A word of caution; most phones will limit the number of times you can attempt to enter a SIM unlock code. When the number of attempts is exceeded, the phone will stop accepting further unlock attempts. The phone will still operate on the original network.
Userlevel 5
Hey Patsy,

Since we cannot perform modifications on your account via the Community, feel free to send us a private message on Facebook or a Direct Message on Twitter so we can assist you with that.

We look forward to assisting you! 
Tayeb A wrote:

Hey Patsy,

Since we cannot perform modifications on your account via the Community, feel free to...

okay

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