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Paid Balance still showing as owed +no phone service


Hi, in regards to my question yesterday. If my payment has gone through on September 19th is there a reason why I still have an outstanding balance on my file? Because of this outstanding balance I do not have service so I cannot call in for anything

3 replies

Userlevel 7
Badge +4
Because once service is disconnected you will have to call 611 to get it reconnected. There is also a 35 dollar reconnection fee that needs to be paid.
Badge +4
If for some reason you're not able to call *611 from your phone, see if you can borrow a friends' phone or call from a landline: 1-866-995-6636 Hours of operation (local time): Monday − Friday: 9 am - 9 pm Saturday: 9 am - 7 pm Sunday: 9 am - 7 pm
Userlevel 6
Hey Kelly! I see that your service is resumed.  Please turn on/off you phone.  Thanks!

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