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Overage charges


Why is there 35.50 charge for the month when I had already switched to unlimited calling plan. Not agree with these charges on my current bill

5 replies

Contact Customer service they'll fix you up. Sometimes you have to wait until your cycle changes before a new changes to take effect. However this would have been noted when you changed your plan. Good luck.
Bradley Ryver Steffensen wrote:

Contact Customer service they'll fix you up. Sometimes you have to wait until your cycle changes ...

Is there a number to call customer care line on
Userlevel 4
Bradley Ryver Steffensen wrote:

Contact Customer service they'll fix you up. Sometimes you have to wait until your cycle changes ...

Hi lekan! Why do you need to contact customer service? Maybe we can help you here with your question?
Userlevel 7
Hi Terri,

If you look on page 3 of your e-bill you will see a breakdown of where the charge is coming from!
Or these might just be the partial charges of your previous plan, it all depends when you changed for a new plan, on the billing cycle or after the billing cycle. As these two might not seem important, they do impact very heavily your bill at the end. 

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