Now, my account for postpaid shows a - $33.00 balance, a credit. How can I deal with this and hopefully get the balance sent to my prepaid account? This is not a TAB balance, it's actual money I've paid to Koodo - and I wouldn't have paid this if I wasn't sent a bill for it.
Location: Southwest Ontario
Best answer by colin giles
Called customer service, they are issuing a refund cheque. Problem solved!
I know this online thing is good, but sometimes "talking to a human" fixes things best.