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Ordering a Galaxy S7 Edge online


When ordering a Galaxy S7 Edge online the site said it would arrive in 5-7 business days, now I'm being told by customer service it will take 4-6 weeks?! What's going on? And when can I expect to receive the phone you already charged me for?

5 replies

Userlevel 7
Badge +4
It usually takes 5-7 business days but it's the most popular device on the market right now and they could very well be on backorder. You can wait or cancel your order it's up to you but that's pretty much your options if it is on backorder, you can't get it any sooner if they're waiting on stock themselves.
Userlevel 7
Badge +4
When I ordered mine, it said 4-6 weeks. And got it in about a week. Like Paul said it's all stock based. As well they will always tell you the latest possible time that way your expectations aren't blown away
Userlevel 4
Hi Joseph! Have you had news about your order?

If not yet, you can send an email to the webstore for an update. Here's their email address: koodo.webstore@koodomobile.com.

Hope that helps 🙂
Yes! I actually just received it this morning! I guess on the phone they were giving me a worst-case scenario, but it definitely set my expectations low so I'm super happy now.

Thanks for all the responses,

Joe
Userlevel 7
Badge +4
Joseph Gold wrote:

Yes! I actually just received it this morning! I guess on the phone they were giving me a worst-c...

Glad u got your phone, opening my Edge was magical! LOL. Hope you enjoy it!

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