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Ordered phone off koodo's website over two weeks ago, and still haven't received shipping information


I ordered the LG G5 over two weeks ago and still haven't received any shipping information. I understand that the website said it would take 1-2 weeks to process, and then 1-3 days to ship, but I already had to call the webstore for the confirmation e-mail of the initial order, as it didn't send, and then now I haven't received anything on the shipping information. I placed the order on March 2nd.

5 replies

Userlevel 7
Badge +4
Hi Scott - I just checked and the web store inventory for the G5 is on back-order. Looks like we're scheduled to fulfill your order this week, so the phone should be shipped out in the next few days. You'll received a shipping confirmation email once it goes out. 
Ranjan wrote:

Hi Scott - I just checked and the web store inventory for the G5 is on back-order. Looks like we'...

Is there any possible way to find out a date, as I've already been waiting longer than the stated wait time. And my koodo bill came in and I've been charged for the phone already, and I haven't receieved it.
Userlevel 7
Badge +4
Ranjan wrote:

Hi Scott - I just checked and the web store inventory for the G5 is on back-order. Looks like we'...

The schedule shows we're expecting a shipment by the 22nd, and orders are usually shipped out 1-2 days of receiving new stock. If all goes according to plan, your order should ship by end of week and in your hands within 1-2 business days of shipping.
Userlevel 7
Badge +4
Ranjan,

A suggestion would be have automatic email notification if the delivery of the phone will be delayed, along with a new revised expected delivery time
Userlevel 7
Badge +4
Dennis wrote:

Ranjan,

A suggestion would be have automatic email notification if the delivery of the phone wil...

I agree with the suggestion, and will pass it along. I know some updates to the web ordering process are coming this year, to help make the overall experience better for customers. Exactly what will make the final cut, I'm unsure of at the moment. 

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