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Ordered a Lg G6 Monday and still no shipping email


I ordered an Lg G6 on Monday and it is now Friday and i haven't gotten a shipping email yet, how long does this typically take? I didn't get anything saying the phone was on back order or anything, yet when i emailed about possibly changing the color the same day i ordered it the reply email i got the next day (Tuesday) said that the warehouse had already accepted my order and i can't change the color.

4 replies

Userlevel 7
Badge +4
Hello Kelsey,

Did you give the good e-mail? Have you checked junk folder?

Also check the forum for other people having the same problem : https://community.koodomobile.com/koodo/topics/shipping-for-lg-g6-no-confirmation-email-yet
Userlevel 7
Badge +4
Did it possibly get lost in a thread of emails in the first response you received about the color change.?
There hasn't been anything in my junk folder and i double checked both the order confirmation email and the reply about changing colors but there is not anything about my order being sent

Userlevel 7
Badge +4
Hi Kelsey - confirming that the order was received on Monday and is waiting to be picked and shipped. Once the order has been processed and ready to ship, you'll receive the shipping details via email. This is typically done within 5 business days, but we have received higher than normal order volumes recently so the time to ship may be slightly longer than usual. 

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