Koodo Community

Community

Solved

Order# - HFO18615732 just wondering if I have been verified or not and when I should expect to receive my phone I ordered online.


I want to know if I been verified on my online order. When should I expect shipping and confirmation details?

4 replies

Userlevel 7
Badge +4
Have you e-mailed the webstore team directly? koodo.webstore@koodomobile.com

Their hours are Tuesday to Friday 3 PM to 9 PM (EST).
Ivan wrote:

Have you e-mailed the webstore team directly? [url=mailto:koodo.webstore@koodomobile.com]koo...

Yup, I believe it was last week but haven't received a reply. ( I also checked junk/spam folders).
Userlevel 7
Badge +4
Hi Qui - confirming that your order was received successfully last Saturday, and is currently waiting in queue to be finalized and shipped out. We've been experiencing higher than normal order volumes as of late, due to our recent sale, so it's taking a bit longer than usual to process orders. Thanks for your patience. 
Thank you for the quick reply.

Reply