Koodo Community

Online order with no shipping details?

I ordered the LG G4 on the 1st of April (morning of... like 1am morning), got the email confirming the purchase, order number, with it saying shipping details would be sent as well in a follow up email but i still have yet to receive anything.

Ive also tried to email the webstore but i keep getting emails back from Telus postmaster saying undeliverable.

Order number is HFOXXXXX08

3 replies

Userlevel 7
Badge +4
Hello please refer to this thread : https://community.koodomobile.com/koodo/topics/the-mailbox-for-koodo-webstore-koodomobile-com-is-ful...
Userlevel 7
Badge +4
Once your order has shipped, they will send you a confirmation email with your tracking number.
Their website says "shipping may take up to 10 business days."
I would call them if you don't get any follow up Email in next few days.

Add: whoops, I didn't see your reply when I submitted 
They actually just called me to complete the verification portion of the order now so the shipping info should be sent to me. Thanks for the quick replies tho