Koodo Community



Online order

I've place an order from the 12th of Sept today is the 26th and still no info regarding order, what's up??

5 replies

Userlevel 7
Badge +4
Hello Phil,

What is your order number? If you want more details, an employee will need your order number to look it up for you!
Order No. HFO18671948 
Userlevel 7
Hi Phill,

Did you get any emails from the webstore at all about your order?
No, nothing about the item
Userlevel 7
Badge +4
Hi Phill - there indeed look to be some complications with your order. I'm seeing that it was cancelled and the amount originally charged was refunded to your payment card. You can contact the web store directly for more information:
1-844 566-3697
or koodo.webstore@koodomobile.com
Hours of operation: Tuesday to Friday from 3pm to 9pm EST