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online account still reflecting old owner's name


Hi there,

My koodo mobile number was under my husband's name. We recently switched it to my name (through a Koodo kiosk). Has been more than 2 weeks since we got the ownership changed, but the online account still reflects my husband as the owner. Please help?

Thanks!
Sneha

2 replies

Userlevel 4
Call *611 and talk with a Koodo agent
Userlevel 7
Badge +4
Tiz wrote:

Call *611 and talk with a Koodo agent

To be more specific, let them know that you transferred ownership, but the email for self serve is still linked to the old account.

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