Koodo Community



Online Account

So about a month ago I bought a Kodoo sim card for my LG cell phone. At the store I got put on a prepaid plan. I didn't really bother with the online stuff, but now I'm looking to pay my bills like a grown adult and now I find that I can't access my account. I can call and recieve texts, so I know my phone is activated, and I get emails from Kodoo, but when I try putting my email and the password in to get onto my account online, it tells me my email isn't even in the system? What even.


2 replies

Userlevel 7
Badge +4
Are you sure it's prepaid?

Did you log onto self serve before?  Have you ever paid anything before?
hey! I got it all figured out finally haha, Sometimes it takes the eyes of a mother to find the easiest things to see. But thanks!