Koodo Community

Community

Solved

Now I have no phone and i can't shut my internet off because it died . Sometimes it resets itself. What should I do ?


Phone won't hold the charge, have been numerous times to Oshawa Center to have it looked at. They keep saying there is nothing wrong with it. Now I have no phone and i can't shut my internet off because it died . Sometimes it resets itself. What should I do ?

4 replies

Userlevel 7
Badge +4
What phone do you have and what do you mean it won't hold a charge exactly how long does the oh one last on a charge? If the phone is off then it's not using Internet so you don't have to worry about that or shutting your Internet connection off.
Userlevel 7
Paul "Kid Android" Deschamps wrote:

What phone do you have and what do you mean it won't hold a charge exactly how long does the oh o...

If you're worried that the phone will use Internet when you turn it back on then remove your sim card, turn on your phone, dismiss any warnings about not having a sim card, turn on airplane mode, turn on WiFi, turn off your phone, reinsert your sim, turn your phone on again. Turn your data off, turn airplane mode off.
Userlevel 7
Badge +4
If the phone has a removable battery, consider trying a replacement.
Userlevel 5
Hey Mary Anne! If you are still within your first year, you can bring your device to any Koodo location and have it sent out to repair! I invite you to take a look at our warranty and repair policy here http://koo.do/Kwarranty :).

Reply