I got another sim card and I reset my phone to factory and I still cannot recieve texts or calls on time. I have the S6, so I cannot take out the battery. Also, I have called tech support and they have said nothing is wrong and to take it in for a new sim card, which I did but with this new sim card I'm still having the exact same problem. I feel like my only option now is to take my phone into koodo, but what will the result of that be? What kind of loaner phone will I receive and will all my contacts still be backed up onto that loaner phone? What if the loaner phone does the same thing as my S6 is doing? Also, from what I've read online it's a cell tower problem that it's just got getting received properly for my phone so sending it in for repair and getting getting a new sim card won't do anything. How do I get a ticket into the cell tower for them to fix the issue?