Koodo Community

Community

Solved

No Working Cellular Service


I understand that Koodo Cust. Care can be reached by calling 6-1-1 yet, I cannot dial anything. I see " emergency calls only" but my online account shows me as active. I can call from the house phone but the toll free number appears as a U.S. number. How can I care Tech/Care and know it won't be an international call?

3 replies

Userlevel 7
Badge +4
I just called the 1866 number from my landline and it is toll free You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday − Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Userlevel 6
Emergency only often suggest your SIM card has failed. Pull your battery and SIM then retry.
Userlevel 7
First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device. Didn't work? Check and be sure you're not in Airplane or Flight Mode. Still not working? Navigate to your settings and mobile network settings. Be sure that: Network Selection is set to Automatic USE 2G Only or USE GSM ONLY isn't selected Network type typically should be "GSM\WCDMA PREFERRED" Still not working? Change NETWORK SELECTION to Manual The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday - Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm

Reply