Koodo Community

no tracking number

  • 24 January 2017
  • 2 replies

ordered a new phone on 21st lg g5 still have no recieved my e-mail with my tracking number

2 replies

Userlevel 7
Badge +4
Did you check your spam folder?

If the webstore is backed up it can take a week or so (this happened during boxing day week)
Userlevel 7
Badge +4
Hey Anthiny - did you receive an order confirmation email? Please check your spam folders as Dennis suggested in case you've missed it. Under normal circumstances, online orders can take up to 10 business days - and at times even longer during busy periods or when there are inventory constraints. 

In your case, the order looks was received on the 21st and is pending processing. You'll receive a shipping confirmation email with tracking information once the phone is ready to ship.