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no sound on my new moto E phone


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Userlevel 7
Are you sure the sound profile is on loud? So not vibrate or silent. When you press the volume up, is it on/on max? Still no volume? Also if you havent already try restarting your phone (turn it on and off). Last thing I'd do is try a factory reset. If after that the volume still doesn't work, I'd go back to where I purchased it and exchange it for a working one.
Ahmad wrote:

Are you sure the sound profile is on loud? So not vibrate or silent. When you press the volume up...

Thankyou.

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