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I still am unable to get a clear signal in my place of resident this happen after I had the data block on my phone. can you place unblock the data so I can get my signal back on my phone again please reply to my e-mail many bless Jackie

3 replies

Userlevel 7
If you had Koodo place a data block, you can remove it yourself via self-serve by going to the change add-on's section. If you blocked data through your phones settings, you need to do that yourself from the phone. If you want Koodo to do this for you, you can call them at *611 from your Koodo phone but they will charge you a fee to do so since you can do it yourself on self-serve.
Userlevel 7
Badge +4
Hi Jj Dunlop. I'm just going to change this from an Idea to a Question
Userlevel 6
Hi Jackie, can you check in your phone if 3G is on (in Network Settings)? That could explain why your phone doesn't work. Thank you! ________________________ If you see a good answer, give it a star.