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Question

no service on new activation


I activated a prepaid plan yesterday- still don’t have service. The phone is Koodo compatible, it’s set to 3G, the verification email went through. Any idea how I get service?

5 replies

Userlevel 7
Badge +4
Dd you try restarting  your phone?
Do you see active status when you log into self serve?
Haha! Yes - just restarted phone - now have service! Thanks!
Userlevel 7
Badge +4
kathy wrote:

Haha! Yes - just restarted phone - now have service! Thanks!

Great (^_^)
I had similar problem try to activate a prepaid yesterday evening. Called customer service, apparently there was an outage around service yesterday. The agent initially sent a ticket to the enginer department but nothing happed for few hours. Called again the same awesome agent help me to deactivated existing and re-activate the SIM and finally I got the service. My SIM lost connection again later and I had to call 3rd time to get SIM re-setup. 
Userlevel 7
Badge +4
Ramie wrote:

I had similar problem try to activate a prepaid yesterday evening. Called customer service, appar...

https://community.koodomobile.com/koodo/topics/no-service-nor-verification-email-after-register-a-pr...

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