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no service


my phone is in for repair got a loaner phone, it says no service. samsung galaxy s4 mini

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Userlevel 7
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Does it say no service everywhere you go or only in certain locations?
Goran wrote:

Does it say no service everywhere you go or only in certain locations?

every where I go
Goran wrote:

Does it say no service everywhere you go or only in certain locations?

how to fix it
everywhere cant use phone at all
still no answer on what to do
Userlevel 7
Badge +4
Hi Angela - looking at your account and it's not a service related issue, meaning it must be hardware. Have you tried removing and reinserting the SIM plus rebooting the phone? Also, I"m assuming that it was working when you first got the loaner, but stopped working after?
yes it was working but hubby is in kingston now working, i can not phone him.
Userlevel 7
Check your settings...wireless network...mobile network...network type Is not set to GSM ONLY Also be sure network selection is set to manual Then restart your phone.
Chad Burr wrote:

Check your settings...wireless network...mobile network...network type Is not set to GSM ONLY ...

were do I find network selection
Userlevel 7
Badge +4
Chad Burr wrote:

Check your settings...wireless network...mobile network...network type Is not set to GSM ONLY ...

It differs slightly from phone to phone. If you go into your phone's settings, there should be something called "Network Settings" or "Wireless and Networks". You may need to tap on "More" under this section to reveal an option for cellular networks. You can set your preferred network type or select your carrier manually there.

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