Koodo Community



No Service?

all day long my phone (nexus4 on koodo prepaid) has said "Emergency Calls Only" on it and had no access to any of the networks, even though i activated it friday and it worked great all weekend... anyone got any ideas why?

5 replies

Userlevel 2
Turn off the phone. Pull out the SIM card, make sure that it is properly housed in the SIM card adapter, then re-insert it into the phone. Turn on the phone.
check... did all that and still same situation... just for good measure, i will try it again tho
i called customer service from another phone, and he had me turn off mobile wireless then unselect "use 25 network only" then search again for networks... koodo came up in about 1 minute. problem resolved!
Hello! I am having the same problem as you and I don't quite understand how you fixed it. How do you turn off mobile Wireless? How do you unselect "use 25 network only". Thank you for your help!
Userlevel 7
Badge +4
Menu →Settings →Wireless and Networks→ Mobile networks →Uncheck "Use only 2G networks"