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no outgoing calls on new activated phone


Just activated a Komodo pre paid phone with base plan and free minutes. Can make outgoing calls and send and receive texts but all calls go to voice mail and no way to call voice mail.

6 replies

Userlevel 7
Hi ABr,

Shut the phone down, remove the SIM card and battery (if possible) for a few minutes. Then put it back together and see if it works. 
Thanks. I will try that.
Userlevel 6
Hey ABr! Is it working now? Did you port in your number? If so, it can take up to 48 hours before you receive incoming calls.  Keep us posted! 
It's working fine now thanks. But I haven't figured out my voicemail inbox number yet. That's my next project 🙂
Userlevel 7
Badge +4
ABr wrote:

It's working fine now thanks. But I haven't figured out my voicemail inbox number yet. That's my ...

Long press the 1 (one) on your phone 🙂 From any other phone just dial your own number and press the * (star) when you hear the voicemail kicks in.
Userlevel 7
Badge +4
ABr wrote:

It's working fine now thanks. But I haven't figured out my voicemail inbox number yet. That's my ...

On prepaid, using your cell to check voicemail costs you minutes on the cell 😢
You have to be on hyper speed to just verify you have no messages in less than a minute. A 1:02 call is rounded up to the next minute for billing purposes (= 2)

Calling from a landline is free :+)

Welcome to Koodo.

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