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No mobile network


So my phone did an update overnight and now says that i am not connected to a mobile network. I can not text or call out.

4 replies

Userlevel 7
Badge +4
What phone do you have? Restart your phone. If it doesn't work, reseat your Sim card and restart again. Let us know if it works.
Its a galaxy j16, ive tried a restart, removed the sim for a frew min, checked my airplane mode, nothing. It is scrolling across the top no sim card emergancy calls only.
Userlevel 7
Badge +4
ashley wrote:

Its a galaxy j16, ive tried a restart, removed the sim for a frew min, checked my airplane mode, ...

Look in network settings and set to manual. It'll take a minute or two to populate. Does the Koodo network show up and with good signal strength?
Userlevel 7
Badge +4
ashley wrote:

Its a galaxy j16, ive tried a restart, removed the sim for a frew min, checked my airplane mode, ...

Could you check also the APN settings, and see if it was setup properly after the update? Is the update sideloaded or from Samsung?

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