Koodo Community
Question

No international roaming service.

  • 8 June 2019
  • 3 replies
  • 63 views

Hi, I am Koodo Monthly customer.

I already added on voice and data roaming, but my phone cannot grab any Korea network.
I tried to turn on/off many time and choose manually many time.
However, It is not working til now.
How can I use roaming service.

I have visited South Korea twice, but I cannot use your international roaming service ever.

Please tell me any solution. I do not want to lose my monthly payment for it. I cannot use any other your international service when I out of Canada.

3 replies

Userlevel 7
Badge +4
Have you tried every carrier that comes up on manual search? Turned on data roaming in your phone's settings? Do you even show as connected for emergency calls?
Yes I cannot see any koodo service. Now I jus using korea usim card. I cannot use Koodo roaming.
Userlevel 7
Badge +4
When you mentioned "you added data and voice roaming" did you mean the easyroam add-on as per this? https://www.koodomobile.com/help/easy-roam

Koodo is not operating in Korea, you will roam on Koodo partners https://www.koodomobile.com/help/sites/default/files/PDFs/english_coverage_maps_-_api_feed_data_short_version_-_nov_16_2017.pdf

If you searched for Koodo, there wasn't any. I would suggest you change your cellular network selection to Automatic and see if it can pick up any signals. You could also manually select the network in the settings.

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