Koodo Community



Nexus 6p calls muffled

I keep receiving feedback from people that I'm talking to that they can't hear me. That my voice is muffled, or I sound like I'm in a tunnel. Apparently it's a known issue with Google and the people on the forum I've linked below, say that they've contacted Google for a replacement device. Is Koodo who I should be contacting since I didn't buy directly from Google ?https://productforums.google.com/forum/m/#!topic/nexus/g70qCHkqLA4

5 replies

Userlevel 7
Badge +4
Make sure you have no dust in your microphone holes first of all. Also, when did you purchase the phone?
Userlevel 7
Hi Jody, If you are within your first fourteen days you can exchange it with the koodo website or kiosk (whichever one you used to buy the device). If it has been longer, you can go to any koodo kiosk and send it out for warranty work.
Userlevel 4
Have you got any water on your phone?
Userlevel 7
Badge +4
You should contact Koodo if the phone was purchased from Koodo. Otherwise, you'll need to contact Google (you'll likely need proof of purchase).
Userlevel 5
Hey Jody,

Were you able to resolve this issue? If you purchased your phone from Koodo and it's still covered by the manufacturer's warranty, you can visit a Koodo Store nearby for assistance. For more information, please click here: http://koo.do/JVO5Mk

Let us know if you have more questions!