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Nexus 6P Battery Issues - Dying at 30 - 50%


I've got a Nexus 6P that I purchased over a year ago now, so I am no longer in warranty.  

Within the past month, my battery has gone from not the best battery life to terrible.  I am experiencing random battery shutoffs at varied percentages between 30 - 50%.  

This is getting really annoying as I am now forced to bring an external battery pack with me at all times. Luckily I haven't had the phone die at a time when I really need it - like trying to get home late at night or notifying someone where I am. 

I know there are hundreds of other Nexus 6P owners with the same issue and Google is aware of it. It's a combination of hardware and software issues. 

Is there anything I can do now that I am out of my warranty period?  I was hoping to sell this phone to upgrade in a few months - but now that isn't possible since my phone is practically useless.  

I've only got $100 left on my tab before I can upgrade - but its really annoying that I [b]have to pay this strictly because my phone has a hardware issue and is no longer reliable as a device. 

Thoughts? Advice? 

18 replies

Userlevel 7
Badge +4
You can send it in for repair.  But you would be responsible for the costs.
https://www.koodomobile.com/help/warranty-and-repair-policy

Dennis wrote:

You can send it in for repair.  But you would be responsible for the costs.
[url=https://www...

Thanks for the link - I've considered it but I doubt the repair cost would be less than the cost to pay off my tab and upgrade.  I've also researched how to replace the 6P battery myself.  Batteries only costing $15 and a few local shops charging under 50 to install it.  
Dennis wrote:

You can send it in for repair.  But you would be responsible for the costs.
[url=https://www...

Hi SB; I'm considering the battery replacement myself as well (for the exact same problem). Did you go down that route? If so, did it solve the issues? Thx.
Userlevel 1
Try this and see if it works. https://www.howtogeek.com/296288/how-to-fix-inaccurate-charge-percentages-by-calibrating-your-phones-battery/
Userlevel 1
Eric wrote:

Try this and see if it works. https://www.howtogeek.com/296288/how-to-fix-inaccurate-charge-perc...

It's an article about how to reset the phone's battery meter.
Userlevel 7
Badge +4
And if the calibration doesn't work try charging it to full and while plugged in clearing the system cache then rebooting the device before unplugging it.
The battery was just calibrated a night ago - didn't provide a difference to the battery performance unfortunately.   

@Paul - I just cleared the system cache now - hopefully this will improve it.  I've been considering a full restore and rooting the device so I can clear out some unwanted processes. Think that might make a difference?
Userlevel 7
Badge +4
It could make a difference as it could not change anything. But at that point, this looks like your last resort.
its a known issue and Google is sending people new phones that purchased from them, so the chances a new battery fixes this is slim as Googles repair would be change the battery send your phone back if that was the case, not give you a new device. https://www.reddit.com/r/Nexus6P/comments/6y1tm2/official_6p_battery_shutdownbootloop_rma_thread/

Userlevel 7
Badge +4
Nick Murray wrote:

its a known issue and Google is sending people new phones that purchased from them, so the chance...

That thread states that Google isn't doing this anymore but sending customers to Huawei instead.
Nick Murray wrote:

its a known issue and Google is sending people new phones that purchased from them, so the chance...

it seams to be on a case by case basis depending on circumstances, however the short of it is don't send your phone off for the carrier to fix because they will replace your battery and its unlikely to fix the issue.
Userlevel 7
Badge +4
Nick Murray wrote:

its a known issue and Google is sending people new phones that purchased from them, so the chance...

At this point the 6P is a 2 1/2 year old device so I wouldn't call it an issue your battery draining faster and/or dying at a percentage higher than 0%. I mean I have multiple devices from HTC, Motorola that all do the same thing after a couple years of use.
Nick Murray wrote:

its a known issue and Google is sending people new phones that purchased from them, so the chance...

its a known issue with class action law suits against them in the US, apparently due to a poor solder joint, however take any device to a repair depot and say my phone shuts off at 30% and the first troubleshooting step they are going to take is re-calibrate your battery followed by replacing it.  So I think it is worth mentioning to save people the time and money to be aware of the issue.  I'm confused why the age of something would determine if it has an Issue?  an Issue is an Issue.  Maybe you are saying a 2 1/2 yr old device is going to have its issues and people should understand that, and thats fine.  However a lot of people dont know that this is a known issue not caused by an "old" battery so I think its important to have that listed here so people can make an informed decision about whether to bother trying to fix their device or not.

since the phone is not under warranty anymore there is not much they can do over the phone but https://www.youtube.com/watch?v=zEQbQPAU9Ss you can replace the battery by yourself
For what it's worth: had the same problem, phone is a couple of years old, and battery is on its way out. I think this is unfortunately pretty standard for batteries these days. $50 got the battery replaced by a 3rd party in about 20 minutes and I'm all good now. Worth the money.
yes but people should be aware there is another issue outside of a battery replacement that may be the cause so you are not 100% guaranteed to have this fixed by replacing the battery that is all I'm trying to get out there for people who may not be willing to do this themselves, and you may pay up to $150 to have this repair done by a shop and be exactly where you were before.  because at that point you may just be better off getting a new device.
Not sure what other issue might be causing the fast charge drop and the shutdown at 30% other than an old battery since replacing it completely solved all issues in my case. I guess people will just have to try it.
@Snugglebuns what did you end up doing?

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