Koodo Community

Community

Solved

nexus 5 is stuck in emergency mode.


My new nexus 5 is stuck in emergency mode. It seems to have done this spontaneously. Any known how to get it out of emergency mode?

7 replies

Userlevel 7
Can you check Settings.. About phone. And see if your imei # is all zeros?
cant get into settings

stuck in emergency mode how do i
get out
Userlevel 7
Badge +4
Tracey Richardson wrote:

stuck in emergency mode how do i
get out

Hi Tracey,
What has happened before it?
Did it show emergency call only? or it showed recovery mode?
Check out this video for getting out of recovery/Restore/Hard reset mode: https://www.youtube.com/watch?v=mHJV_UprpE8

Tracey Richardson wrote:

stuck in emergency mode how do i
get out

i need to enter a pass word that i dont have
Userlevel 7
Badge +4
Tracey Richardson wrote:

stuck in emergency mode how do i
get out

What phone do you have. Did you buy it just now and it's doing that or did you own it for a while? We need more details please.
Badge +4
The problem you describe seems to be widespread according to this article, http://bit.ly/2H4sZfT with no apparent fix available. The Nexus LG 5 was a phone released back in November 2013.

If you purchased this phone recently and you have not gone past the 15-day return policy, (which most reputable retailers honour), I would suggest returning the phone for a full refund or exchange it for some other phone. 

Reply