Koodo Community



Nexus 5 Box Opened

Just received a nexus 5 in the mail today. Received via the online offer for $7.00/month tab charge. The seal on the phone box has been opened...is this to be expected? Is there a way to tell refurbished from new?

3 replies

Userlevel 7
Badge +4
The only way it should be refurbished. Is if the website says Refurbished device. Which it doesnt. The seal should absolutely be sealed IMO. But i could be wrong. I would be emailing the webstore or customer service through Self-Serve to get the final call on that. Take pictures of it. Is my best opinion
Userlevel 7
It might have been opened to test it or something but otherwise it's considered brand new if it has never been activated on someone else account. If you're concerned about it, contact the webstore.
Userlevel 7
Badge +4
You can call them at this number: 1-844-566-3697 (Tuesday to Friday 3pm - 9pm EST)

You can also email them at this address: koodo.webstore@koodomobile.com

Hope that helps 🙂