Hello: I got this phone in August and it has recently started having major issues that I have researched online and it looks like I need a battery replacement. My questions: 1. This is under warranty, correct? 2. If I take my phone to the Koodo kiosk will my phone have to be sent away and will I lose my pictures, etc? 3. Is there a possibility that they can get a battery in and replace it on site so as not to lose my pictures, etc? Thank you!