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Nexus 4 - SIM only working sporadically and 3G only 2 bars

My husband and I both have Nexus 4 phones. We bought them last September directly from Koodo, so not a year old yet. My husband was out of the country for almost 2 months and left his phone home and it wasn't turned on. He came back a few days ago, turned on his phone and the 3G isnt connecting correctly. Sometimes it will connect to 3G, but even then he is only getting 2 out of the 4 bars, so not a great connection. Sometimes it wont connect at all, and indicates on the lock screen "no service - emergency calls only". I tried my sim card in his phone, and the same thing happened. His sim card in my phone was fine. Thoughts?

3 replies

Userlevel 7
try rebooting your phone or resetting network settings by going into settings>wireless and network>mobile networks>Access point names> reset to default. Sometimes a little refresh can solve issues like this.
Yeah tried rebooting, even in safe mode and then back to regular reboot, nothing. Did what you indicated, but no change either. Thanks for your suggestions though!
Badge +4
Try a new SIM card. Nexus 4 takes a micro-SIM card. https://shop.koodomobile.com/phones/accessories/index.html https://support.google.com/nexus/answer/2809810?hl=en-CA