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New sim, no reception


I recently set up a new sim card, registered, prepaid, my phone recognizes there is a new Sim, there is no red x next to the reception bars, but there is no reception. I'm in a city so there should be reception. It's been like this for days. I've used different Sims in this phone in the past with no problems.

7 replies

Userlevel 7
What phone have you got?
Chad Burr wrote:

What phone have you got?

Sony Xperia. I bought it outside of Canada. I checked the IMEI or whatever it is and it's supposed to be compatible according to the Koodo website.

Userlevel 7
Chad Burr wrote:

What phone have you got?

Can you give me the model number please
Chad Burr wrote:

What phone have you got?

miro ST23i
Userlevel 7
Chad Burr wrote:

What phone have you got?

That version of the xperia isn't compatiable With koodo it lacks the 850/1900mhz bands used by Koodos towers

Userlevel 7
Badge +4
Try airplane mode toggling. Sometimes it can help reset the network.
Chadwick wrote:

Try airplane mode toggling. Sometimes it can help reset the network.

Thanks, already tried, didn't work

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