Koodo Community

Community

Solved

New phone + existing SIM card


I recently bought a Nexus 5 from Google and would like to use my existing Koodo SIM card from my old phone in this new phone. I inserted the SIM card without issue. I am able to make and receive phone calls no problem. Sending/receiving SMS with Hangouts is also no problem. However, I've noticed that I cannot send or receive MMS. I checked APN settings, but they seem to be fine. I tried to use the Swap Phone feature in Self Serve to notify Koodo that I have a new phone, but when I select "Upgrade" my existing phone and insert my current SIM #, I get the following error message: "Sorry, this equipment (*******[sim number]) is already in use." I don't understand -- can't I use my existing SIM in my new phone? I only intend to have one phone on my account.

15 replies

Userlevel 2
You are using your existing sim. There is no need to do a sim swap if you're only using 1 sim card.
Myke wrote:

You are using your existing sim. There is no need to do a sim swap if you're only using 1 sim card.

I wasn't trying to do a sim swap -- I was trying to do a "phone swap", or is this not necessary? Are you saying I don't have to notify Koodo that I switched phones?
Userlevel 2
Myke wrote:

You are using your existing sim. There is no need to do a sim swap if you're only using 1 sim card.

No, because you are using the SAME SIM CARD.
I guess my real issue is not being able to send or receive MMS. Perhaps someone else familiar with Android can chime in. I have Data usage turned off (because I don't have a data plan and prefer to use Wifi only). However, my Koodo plan includes unlimited SMS and MMS. On my old HTC One V I didn't have trouble with this configuration -- the mobile network was off but I could still send and receive MMS. Now I can't seem to do either of those things. Help?
Userlevel 2
Joseph wrote:

I guess my real issue is not being able to send or receive MMS. Perhaps someone else familiar wit...

You need mobile data to send/receive pictures. There is no way to be able to send/receive pictures without mobile data.
Userlevel 7
Joseph wrote:

I guess my real issue is not being able to send or receive MMS. Perhaps someone else familiar wit...

I second Myke since there's no way to star comments
Userlevel 7
Badge +4
Joseph wrote:

I guess my real issue is not being able to send or receive MMS. Perhaps someone else familiar wit...

And I third it
First of all, make sure you have the right APN settings. Search "Koodo APN" in this forum and you'll find more than enough answers. If that doesn't work, there's a free app on Google Play Store call Tweakker, that will do everything for you and fix anything that may be wrong with your mobile data settings. You NEED to have mobile data turned on for MMS to work, it's not a wi-fi feature. If it's included in your plan, you won't be paying for it.
I would also like to update my account information to accurately reflect the equipment I'm using. The "Change Phone" self-serve option doesn't seem to want to let me do that. How?
Userlevel 7
Denis Lamarre wrote:

I would also like to update my account information to accurately reflect the equipment I'm using....

That isn't something you can change, if the phone is a Koodo phone it will happen on its own.
It's an unlocked phone from previously from Rogers with a Koodo SIM. And yes, that is something that can be changed, perhaps not through the self serve option, but through customer service. As a former rep, we could do that through our software quite simply by changing the IMEI or SN associated with the SIM card.
Userlevel 7
Denis Lamarre wrote:

It's an unlocked phone from previously from Rogers with a Koodo SIM. And yes, that is something t...

I don't think you're correct on that one. But I invite you to give customer service a try and report back.
Userlevel 7
Denis Lamarre wrote:

It's an unlocked phone from previously from Rogers with a Koodo SIM. And yes, that is something t...

Is this really necessary? It will update automatically after a while and even if it doesn't, it won't affect your SIM card/service in any way.
Denis Lamarre wrote:

It's an unlocked phone from previously from Rogers with a Koodo SIM. And yes, that is something t...

REASONING: If I lose my phone, and deactivate my SIM, the handset itself can still be used with a different SIM card. Perhaps I'd be able to prevent that by using Android Device Manager, but this can be circumvented. As an added safeguard, having my IMEI or ESN registered to my account, and associated with my SIM, provides extra safeguards to prevent usage after theft or loss. This is important to me for various reasons including employment and data security.
Denis Lamarre wrote:

It's an unlocked phone from previously from Rogers with a Koodo SIM. And yes, that is something t...

If I report my phone lost or stolen, and the ESN is registered with Koodo, they can "blacklist" the handset so that it can no longer be used on the network without a major hassle.

Reply