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New P30 Pro - Rattles

  • 26 February 2021
  • 2 replies
  • 43 views

Hey - just got a new phone and line - P30 Pro - the phone rattles when you set it down, tap it, shake it, etc.  its apparently something to do with the camera …. Can I get Koodo to send out a new phone and let me return this one ?  Literally just got it yesterday. 


2 replies

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It’s the optical image stabilization portion of the camera that causes a slight rattling of the camera lens. I have the P30 Lite and I can barely hear the rattle. This sounds a bit excessive. Absolutely! If you’re not satisfied with the phone, return it within 15 days from the date of purchase to the Koodo shop where purchased, or 30 days from the date of purchase if ordered online, for a refund or exchange.

Online purchases must be returned via mail and can be initiated by sending us an email to koodo.webstore@koodomobile.com.

https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone

It’s the optical image stabilization portion of the camera that causes a slight rattling of the camera lens. I have the P30 Lite and I can barely hear the rattle. This sounds a bit excessive. Absolutely! If you’re not satisfied with the phone, return it within 15 days from the date of purchase to the Koodo shop where purchased, or 30 days from the date of purchase if ordered online, for a refund or exchange.

Online purchases must be returned via mail and can be initiated by sending us an email to koodo.webstore@koodomobile.com.

https://www.koodomobile.com/en/help/ five nights at freddy's returning-or-exchanging-your-koodo-phone

Okay, that makes sense. Thanks for the answers.

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